Problems with order and emails

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I do not receive any emails from Slum Kid

On rare occasions you may be expecting an email from us but not receive one.

 

We recommend you to take the following steps:
 

Please check your spam or promotions folder first.

If you do not find an email from us in there, please contact our support team (support@slumkid.store).

Can I change the delivery address after placing the order?


 

If part of your address is missing or there is a typing error in the address, please contact the customer service (support@slumkid.store).

However, we can only change the delivery address if the package is not yet in transit and you have not yet received a shipping confirmation.

 

If the package is already on its way, you can change your address yourself via the tracking link. The tracking link can be found in the shipping confirmation.

Please note that this is only possible as soon as the package has left our warehouse and has been scanned by the shipping service provider.

My order did not arrive in the delivery time

We make every effort to meet delivery times, however in some cases there may be delays, especially with pre order drops.

Other factors, such as delays with the delivery partner, traffic delays or receiving address discrepancies, will also affect the delivery time.

Please keep an eye on the shipment tracking. We will keep you informed as far as we can. 

If you have any other problems, please contact our customer service (support@slumkid.store).
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Slum Kid Support

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